Feedback and Complaints
ÐãÉ«ÊÓƵ is committed to making our campuses welcoming, accessible, and a safe place for everyone. As part of this commitment, we want to hear feedback from any of our students and visitors of our campuses.
If you experienced something at ÐãÉ«ÊÓƵ that troubled you or impressed you, please let us know through the options below!
Every day ÐãÉ«ÊÓƵ strives to be a better place than it was yesterday. We can’t accomplish this without your input. Please leave any feedback you think is relevant to your experiences at OC as a student or guest.
ÐãÉ«ÊÓƵ is committed to providing high quality academic programs and support services, maintaining a healthy student environment and continuously improving the student experience through receiving and responding to concerns and complaints from students. Please let us know of any complaints you may have.
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Survivor Support at ÐãÉ«ÊÓƵ
At OC, we are committed to fostering safer campuses by empowering survivors of sexual and gender-based violence through compassionate support, ongoing education, and meaningful action. Whether you or someone you know has been impacted by sexual violence, harassment, or harm we offer confidential support tailored to your needs. We respect and honour each person's unique identity and experiences. You have options, and we are here to support you at every step of the way.
Your Options for Reporting:
Two types of disclosure forms are available to OC students:
- Anonymous Disclosure Form: Use this form if you want to share information about an incident without revealing your identity. You can provide as much or as little detail as you feel comfortable with, helping us to monitor and understand incidents on campus. While we will not be able to offer direct support or follow up with you, your input is crucial in enhancing our campus safety efforts.
- Survivor Support Form: Choose this form if you are seeking support or want to explore your options for reporting the incident. By sharing your contact information, a member of our Coordinated Support Services team will reach out to you within two business days to create a personalized support plan that best meets your needs. The information you share will be kept confidential and handled with the utmost care.
Need Help Deciding?
If you are unsure which form is best for you, or if you would like to speak directly with the Coordinated Support Services team about your experience, please contact us at occares@okanagan.bc.ca or visit us in S111 on the Kelowna Campus.
Additional Options for Disclosure or Support:
We empower all students to disclose their experience in the manner that feels safest to them, whether to family, friends, on-campus supports such as OC Counselling Services, or resources in the community.
Students can connect with OC Counselling Services at counselling@okanagan.bc.ca
For those seeking support outside of OC, a comprehensive list of community resources, along with more information about reporting and support options, is available on our Sexual Violence Awareness webpage.
Immediate Support:
- In immediate danger, please call 9-1-1.
- For urgent assistance on campus, contact OC Campus Security.
Related Policy:
Sexual Violence and Misconduct Policy &²Ô²ú²õ±è;
If ÐãÉ«ÊÓƵ has failed to provide accommodations, and/or when communications, facilities, technology or other services provided by the College are not accessible let us know.
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Academic Integrity is a cornerstone of any education. If you have any concerns about other students not adhering to our Academic Integrity policy please let us know.
Related policy:
A reminder that all the questions in these forms are optional. You can share as much or as little as you want.
A OC Employee will read the information you provide and proceed to act on your feedback and concerns as needed. We may share some of this information with other areas of ÐãÉ«ÊÓƵ to help address your complaints and concerns. We will make every effort to protect privacy but cannot guarantee total anonymity in every situation.